Delivery & Scheduling
Do you deliver throughout Central Scotland?
Yes, we deliver across the Central Scotland region. All deliveries operate within a 7am–7pm all-day delivery window.
Can I get an exact delivery time?
Due to traffic and route planning, we cannot provide an exact delivery time. Deliveries are scheduled on an all-day basis, but our team always works to deliver as smoothly as possible.
Where can I find delivery costs?
Delivery costs are shown at the bottom of the delivery page and are automatically applied at checkout.
Can I request a specific delivery date?
Yes, you can request a preferred delivery date. However, requested dates cannot be guaranteed.
How much notice is required for turf deliveries?
Turf is cut fresh to order. We require 2 days’ notice to prepare and route your delivery.
What happens to orders placed on Friday or over the weekend?
Orders placed on Friday or during the weekend are processed on Monday (unless it is a bank holiday). Deliveries will begin from Tuesday onwards.
Vehicles, Access & Drop-Off Requirements ?
What types of vehicles are used for delivery?
Our deliveries are carried out using HGV vehicles with forklifts as standard. If you need a crane delivery instead, just let us know when placing your order.
What if my location has access restrictions?
If your address has gates, low bridges, narrow access, tight turns, or requires a specific vehicle type, please inform us when ordering so we can plan your delivery safely and efficiently.
What if an HGV cannot access my location?
If there is any doubt that an HGV cannot complete the delivery, you must inform the office before ordering.
Do you offer kerbside delivery?
Yes. For health and safety reasons, delivery is kerbside only. Drivers cannot drop goods over obstacles or into unsafe areas.
Will the driver place the goods exactly where I want?
Our drivers will always try to get as close as possible to your preferred drop-off point. If the safest option is the pavement, it is the customer’s responsibility to move the goods promptly. If you prefer goods not to be left on the pavement, please tell us when ordering.
What happens if the driver cannot safely complete the delivery?
If delivery cannot be completed due to access or safety issues, you will need to make alternative arrangements. Delivery costs are non-refundable, and a restocking charge may apply.
Are multiple drop-offs included in the quote?
No. Quotes are based on a single delivery drop. Extra drop-offs or redeliveries may incur additional charges.
Turf Quality & Care ?
Why can turf look different at different times of the year?
Turf is a living product grown outdoors. Its appearance can vary due to:
- Soil conditions
- Weather
- Time of year
Will turf from separate deliveries match?
We cannot guarantee perfect matching if consignments are delivered separately. Once established, the turf will adapt to its environment and become more uniform.
How quickly should turf be laid after delivery?
Turf must be laid within 24 hours of delivery for best results.
Do you offer refunds for turf?
No. Turf is cut fresh to order and is non-refundable.
What conditions void responsibility for turf performance?
We cannot accept responsibility if:
- The ground was not properly prepared
- Turf was not laid within 24 hours
- Turf was not watered or maintained correctly
Order Processing & Customer Responsibilities ?
Do I need to be present for delivery?
We always prefer someone to be present to accept the delivery. If you’d rather the driver leave the goods without a signature, just let us know when ordering.
What if I miss the delivery or the site is inaccessible?
Delivery fees will not be refunded, and additional charges may apply for redelivery or restocking.
